Can I change/cancel my order?
Depending on the status of your order, we may not be able to cancel it. As long as an order is not yet being prepared, it is possible to modify or cancel it. If the order is being processed, it cannot be modified, as it will be impossible to locate its progress in the warehouse. Please contact us immediately at bonjour@caurparis.com and we will help you the best we can. If we are unable to cancel your order, we can walk you through our return process.

How long before my order ships?
Next-day shipping orders placed before 12pm PST will be processed and passed on to the shipper the same business day. Next-day shipping orders placed after 12pm PST will be shipped the following business day.

Note: If you place an order after 12pm PST on a Friday, your order will be shipped the following Monday.

What forms of payment do you take?
We accept payments from Visa, Mastercard, and American Express. We currently do not accept prepaid Visa, prepaid Mastercard, or American Express Giftcards. We also accept payments via PayPal and Apple Pay.

What are your shipping methods and how long does the process take?
For a detailed list of shipping methods and delays for national and international orders, please visit our delivery page.

How much does shipping cost?
Shipping cost varies with order and countries. For more information, please visit our delivery page.

Where is my order?
For all shipped packages, we will send you the tracking number in an email. If you want to change the address or simply learn the whereabouts of your order, you can contact the carrier.
Mondial relay +33 (0)9 69 32 23 32
Colissimo +33 (0)9 72 72 12 13
Chronopost  +33 (09) 69 39 13 91

Where do you ship?
We currently ship to 28 countries in the EU. For a detailed list, visit our delivery page.

Do you offer gift cards?
We do not offer digital gift cards yet.

Where can I find my tracking?
We will send you a tracking number in a shipping confirmation email once your order leaves our warehouse.