RETURNS, EXCHANGES & REFUNDS

What is your return policy?
Purchases may be returned within 15 days after delivery.
Due to the preciseness of our returns process, please refrain from combining returns from multiple orders in one return package. In addition, please ensure that items are unworn, unwashed and undamaged.
Note: All returned items must be unaltered and include any original packaging, including all the tags that the item came with. If you have adjusted the length of your legging, you will no longer be able to return it.

Please note that if you were subject to a customs fee, we are unable to refund this fee with your order.

If you are not eligible for free return, shipping costs will be deducted from the amount to be refunded.

Refunds may only be issued to the credit card, PayPal or Apple Pay account used to make the original purchase.

How do I start a return?
To request a return, simply alert us using the bonjour@caurparis.com email address.

What is your return/exchange policy?
You have 15 days from delivery date to return your purchase for a refund, should you be dissatisfied with the goods. The items must be returned in their original condition and packaging. Refunds will be issued to the original payment method.

We do not operate a standard exchange service. If you want to order an item in a different size, a different design or another color, just place a new order online.

How can I exchange?
We do not offer an exchange service through our website www.caurparis.com. To order a new size, style or color of your chosen item, you simply have to place a new order online.

When can I expect my refund?
It takes our warehouse 7 to 10 days to receive and process refunds. We will send an email once the returned item(s) have been received and your refund has been processed.

What if my item is damaged, defective, or incorrect?
We have but one obsession: to offer you the most beautiful creations there are! If, despite all of our quality checks, there is a slight defect with your product, please contact our Customer Service department at bonjour@caurparis.com

Do not forget to send a picture of the item and defect in question – this will help us solve your problem as efficiently as possible!

May I combine my returns using one label?
Due to the preciseness of our returns process, we kindly ask you to refrain from combining returns from multiple orders in one return package.